HOW CAN WE HELP?

Pelikin is available to all Australian residents, 18 years and over.

We need to verify your identity before you can use Pelikin. No documentation is required, we simply need the following from you:

• • First and Last Name
  • Date of Birth
  • Home Address

All these details are required during the the first stages of the sign-up process and usually can be verified within a matter of seconds.
If for any reason you can’t be verified, we’ll contact you directly.

This is 100% up to you.

You can choose to load your money into you Card Wallet (linked to your card) or your Travel Wallet (not linked to your card). The Card Wallet is set as the default, but you change that anytime you like.

Tap your PROFILE PIC, tap ADD MONEY, tap AUD CARD WALLET and then select TRAVEL WALLET.

At the moment we’re only accepting loads in Australian Dollars from Australian bank accounts. If you load money from a foreign bank account, the load will be rejected and we’ll send the money back to you.

Once you have verified your identity, we’ll start preparing your card for delivery. Please allow up to 10 working days for your card to arrive in your letterbox.

Note: Currently we can only delivery your card to your verified home address.

Once your card has arrived activate it by heading to the ‘CARD’ section of your Pelikin App and tap ‘TAP TO ACTIVATE’.

You’ll need to provide us with your date of birth and the last 4 digits of your card number (located on the back of your card).

Once that’s done, your card can be used right away.

You can view your PIN at anytime by heading to the ‘CARD’ section of your App and by tapping the ‘SHOW PIN’ button in the top left corner of your card.

For your safety, we will only show you one number of your PIN at a time.

Please note, yout PIN cannot be changed and it is not your passcode.

To temporarily freeze your card (aka block it from being used) head to the ‘CARD’ section, double-tap your card and watch it freeze.

If your card is frozen you’ll be unable to use your card online, to make purchases in-store or to withdraw money from an ATM. You can still load money, send money and swap money.

Simply double-tap your frozen card to return your card to its normal self.

This is rare, but it can happen. If we’re unable to verify your identity we’ll provide you a form in your app so that you can contact our Support Squad for help.

In most cases we’ll be able to ask you a couple for questions and then let you try again to create your account.

If you’d like to update your email address head to the ‘HELP’ section of your Pelikin App and start a chat with one of our Support Squad.

We’re not allowing changes to handles just yet.

If you’re desperate you can reach out to us in through chat, but we can’t make any promises!